Audrey A. on Reviews Today 2 months ago
02/09/2023, 13:04 PM
We just got back from the dentist's office. We scheduled our first appointment series of cleaning and orthodontic appointments with Lane & Associates - Fuquay Varina based on reviews we found online. Crystal was our hygienist for our cleaning this morning. She took the time to make us comfortable and treated us like people and not just a patient or a number. Dr. Campbell was our dentist and offered the same experience. Later on, we moved over to our Orthodontic appointment where Heather focused on our daughter and helped explain everything about the options as we were getting ready to see Dr. Tyler Hart. Dr. Hart's first question was not dental related or walking in telling us what he was going to do. His first question was "so ________, tell me about you". He took the time to get to know her as a person to include her interests and passions; he was working on connecting with her as a young person. It was truly a refreshing experience.
In today’s world products and services from one company to another are close and one distinguishing factor that separates their services is their people. The way their employees treat their customers is a big differentiator. Lane and Associates – Fuquay Varina did an amazing job and we have scheduled our 6-month follow-up appointments as well as another orthodontic appointment with Dr. Hart with them. Thank you, Lane and Associates.