Lissa Drac on Facebook
5 years ago
05/10/2018, 20:17 PM
Had another wonderful visit with Dr. Worrell recently. I left a review on Yelp last time I visited but haven't left one here on Facebook yet so I've copy pasted my original view as it still stands (with a few minor updates!)
Thank you, WEDental team, for another amazing visit!!!
WeDental is incredibly clean and bright in atmosphere and décor. It is inviting, simple, and modern. Clutter is kept to a minimum, waiting room magazines are neatly organized on the coffee table, and everything looks physically clean. The staff has great personal hygiene and dress neatly and professionally. Upbeat, eclectic music plays in the background to add to the positive feeling. Overall, it was very welcoming.
WeDental takes it’s customer service SERIOUSLY. All of their employees are friendly, confident, attentive and maintain a professional attitude. Everyone truly goes out of their way to make sure your experience is positive. Your concern is their concern. They truly communicate that your time, comfort and overall satisfaction are important to them.
Dr. Worrell is no exception to this. He always seems to have a smile on his face and a fun story to share to put a smile on yours. Beyond this, he does not make you feel rushed in your time with him like he has some other place to be or some other patient to get to. Your smile is his priority during your appointment. His casual, native-islander demeanor helped make me feel relaxed and at ease, even when the drill was running. He makes it clear that he operates as part of a team and treats each employee as a valued member of his operation.
I was incredibly impressed with WeDental's efforts not only to keep informed and educated in the most up-to-date dental technology, but also to actively learn and practice in these advancements. On a previous visit, Dr. Worrell used a laser drill to remove a cavity. This new dental technology removed the need to stick a huge needle in my jaw and pump it with numbing anesthetic. The method was completely painless and allowed me to leave the office without having to continually wipe the drool from the side of my tingly face. For those who have concerns about new technology, Dr. Worrell asked first to make sure I was comfortable with it. I am sure he would have happily agreed to whip out the traditional drill if I had preferred.
On a day-to-day care level, Dr. Worrell teaches a 7-step method to help prevent cavities from even forming in the first place. He makes it easy to understand and includes a print out of the seven steps for you to take home to practice.
On your first appointment, you will fill out an iPad form about your health (both dental and general health aspects that might affect your visit). Dr. Worrell and his medical assistants actually review the information you put down and discuss any concerns or health issues with you to make sure that my comfort needs were met during my appointment.
Both Dr. Worrell and his staff regularly check in with you to make sure you are okay during procedures. Any dribbles that escape and roll down your cheek are quickly wiped away. For longer procedures, they will offer to put Vaseline on your lips to keep them from cracking - a small detail that was GREATLY appreciated and is often overlooked at other dentists.
I had mentioned in passing that a previous filling experience had left me with a tooth so sore it ached for a week after the procedure (at no fault of the dentist – the cavity was just DEEP!) The day after my appointment, I received a call from Dr. Worrell himself to make sure that I was not experiencing that level of discomfort after my appointment with him. I was truly impressed that he took the time to call himself (instead of delegating it to an office assistant) as it truly showed his concern for my comfort even outside of his office.
Appointments can be set up by phone or via their website. They also offer email and text appointment confirmations, which is great for busy individuals like myself. Their website is easy to navigate and well designed (coming from someone with a BFA in graphic design here!).
All in all, I would recommend WeDental and Dr. Worrell to anyone in a heartbeat. Truly, they have earned these five stars.