National Bankcard

Angela S 

on BBB

a year ago

Awesome company, Great rates and customer service. Every customer service rep has been wonderful. 

Ty M. 

on BBB

5 years ago

Today 2/15/21...I spoke to Lauren C****** and let me tell you she was on it as she was the first I needed her help. In a crucial time such as this, I needed a kind voice and Lauren was just that and went an extra mile for me. Thank you, Thank you for your Professionalism and your humanity. Have a wonderful day. ************** 

Michael A 

on BBB

5 years ago

My issue with National Bankcard was rectified by Vanessa thankyou for you assistance. 

michael a 

on BBB

7 years ago

I had some problems with National Bank card processing ,But I was contacted and I have to tell you they took care of the problem immediately and followed up with me and every thing is running smooth.happy days 

K. W 

on BBB

3 weeks ago

I signed up with National Bankcard for payment processing with *************. At the time, I had no idea that National Bankcard was acting as a third party and that my actual processor would be Paysafe. This was never clearly explained upfront.After about three months of processing, I noticed my effective rates had climbed to nearly 12% in months two and three far higher than what was originally discussed. As soon as I saw this, I reached out multiple times by phone and email to get clarification. I received no meaningful re... read more

Shamarion V 

on BBB

2 months ago

I am filing this complaint regarding National Bankcards unjustified withholding of my merchant funds, failure to provide a method of verification, and improper denial of a valid refund. This was my first transaction after completing all onboarding, verification, and security requirements. On December 15, 2025, I processed a card-present **** transaction for $3,750 at my business. Immediately afterward, my merchant account was locked and the funds were withheld. Despite making over 29 calls to the risk department, I have neve... read more

Daisy C 

on BBB

4 months ago

Do not use this service. They charge large, unexpected fees, repeatedly overdrafting my bank account even after it was closed. They then added *** fees on top of that. Their customer service is poor and failed to resolve any of the issues I reported. 

Kevin J 

on BBB

4 months ago

Never never ever do your business with this bank I will never recommend this company National Bank Credit Card Process needs to be takin off the market. ****. THIS IS A ********* TO **** ALL THE BUSINESSS OUT THERE. DO NOT SIGN UP AS YOU CAN SEE. THERE RATED 1 STAR IF THERE WAS A ZERO. *****. IT WOULD HAVE BEEN ME. I SUE NATIONAL BANKCARD TO GET ALL MY FUNDS BACK. BE CAREFUL 

Boniface O 

on BBB

8 months ago

Never do business with this company, because of their inconsistencies, run around. I signed up with them to provide a processing service with my business. They told me I can process a maximum of $5000/charge. They also said settlement will take about 1-2 business days. On 3rd day, no settlement and we i quite why, only to be given the run around that it would be 1-4 business days, advised to wait one more day we agreed, 20 minutes later, they sent an email asking us to provide three months of our bank statements among other ... read more