National Bankcard

Angela S 

on BBB

a year ago

Awesome company, Great rates and customer service. Every customer service rep has been wonderful. 

Ty M. 

on BBB

5 years ago

Today 2/15/21...I spoke to Lauren C****** and let me tell you she was on it as she was the first I needed her help. In a crucial time such as this, I needed a kind voice and Lauren was just that and went an extra mile for me. Thank you, Thank you for your Professionalism and your humanity. Have a wonderful day. ************** 

Michael A 

on BBB

5 years ago

My issue with National Bankcard was rectified by Vanessa thankyou for you assistance. 

michael a 

on BBB

7 years ago

I had some problems with National Bank card processing ,But I was contacted and I have to tell you they took care of the problem immediately and followed up with me and every thing is running smooth.happy days 

Nyaya K 

on BBB

a week ago

Do not even sign up for this service.Their customer service is very bad.They promised lower rates but ended up charging way more than 4.5%, with their hidden fees and charges that they dont even report. You just do not see the money!When I called to cancel the service, they would not even return the call. Just put you on hold and give an option wait for their call which never *********** time I got through, they said they will send forms via email which they never did. As if now I am stuck with them.They also sent me a notic... read more

K. W 

on BBB

a month ago

I signed up with National Bankcard for payment processing with *************. At the time, I had no idea that National Bankcard was acting as a third party and that my actual processor would be Paysafe. This was never clearly explained upfront.After about three months of processing, I noticed my effective rates had climbed to nearly 12% in months two and three far higher than what was originally discussed. As soon as I saw this, I reached out multiple times by phone and email to get clarification. I received no meaningful re... read more

Shamarion V 

on BBB

3 months ago

I am filing this complaint regarding National Bankcards unjustified withholding of my merchant funds, failure to provide a method of verification, and improper denial of a valid refund. This was my first transaction after completing all onboarding, verification, and security requirements. On December 15, 2025, I processed a card-present **** transaction for $3,750 at my business. Immediately afterward, my merchant account was locked and the funds were withheld. Despite making over 29 calls to the risk department, I have neve... read more

Daisy C 

on BBB

5 months ago

Do not use this service. They charge large, unexpected fees, repeatedly overdrafting my bank account even after it was closed. They then added *** fees on top of that. Their customer service is poor and failed to resolve any of the issues I reported. 

Kevin J 

on BBB

5 months ago

Never never ever do your business with this bank I will never recommend this company National Bank Credit Card Process needs to be takin off the market. ****. THIS IS A ********* TO **** ALL THE BUSINESSS OUT THERE. DO NOT SIGN UP AS YOU CAN SEE. THERE RATED 1 STAR IF THERE WAS A ZERO. *****. IT WOULD HAVE BEEN ME. I SUE NATIONAL BANKCARD TO GET ALL MY FUNDS BACK. BE CAREFUL