National Bankcard

Angela S 

on BBB

a year ago

Awesome company, Great rates and customer service. Every customer service rep has been wonderful. 

Ty M. 

on BBB

5 years ago

Today 2/15/21...I spoke to Lauren C****** and let me tell you she was on it as she was the first I needed her help. In a crucial time such as this, I needed a kind voice and Lauren was just that and went an extra mile for me. Thank you, Thank you for your Professionalism and your humanity. Have a wonderful day. ************** 

Michael A 

on BBB

6 years ago

My issue with National Bankcard was rectified by Vanessa thankyou for you assistance. 

michael a 

on BBB

7 years ago

I had some problems with National Bank card processing ,But I was contacted and I have to tell you they took care of the problem immediately and followed up with me and every thing is running smooth.happy days 

Sheriff G 

on BBB

2 months ago

Beware of National BankCard if you are a startup or expect your sales volume to increase quickly.When I signed up, I told the salesperson we were a very new company. He said that was fine and that we only needed to keep communication open if payments were higher than expected or if sales volume increased.I signed up and was approved without issues.When we finally launched our software and marketing solutions, our first client purchased an $8,000 package. Since that was higher than what I originally told the salesperson, I ca... read more

Nyaya K 

on BBB

5 months ago

Do not even sign up for this service.Their customer service is very bad.They promised lower rates but ended up charging way more than 4.5%, with their hidden fees and charges that they dont even report. You just do not see the money!When I called to cancel the service, they would not even return the call. Just put you on hold and give an option wait for their call which never *********** time I got through, they said they will send forms via email which they never did. As if now I am stuck with them.They also sent me a notic... read more

K. W 

on BBB

6 months ago

I signed up with National Bankcard for payment processing with *************. At the time, I had no idea that National Bankcard was acting as a third party and that my actual processor would be Paysafe. This was never clearly explained upfront.After about three months of processing, I noticed my effective rates had climbed to nearly 12% in months two and three far higher than what was originally discussed. As soon as I saw this, I reached out multiple times by phone and email to get clarification. I received no meaningful re... read more

Shamarion V 

on BBB

8 months ago

I am filing this complaint regarding National Bankcards unjustified withholding of my merchant funds, failure to provide a method of verification, and improper denial of a valid refund. This was my first transaction after completing all onboarding, verification, and security requirements. On December 15, 2025, I processed a card-present **** transaction for $3,750 at my business. Immediately afterward, my merchant account was locked and the funds were withheld. Despite making over 29 calls to the risk department, I have neve... read more

Daisy C 

on BBB

10 months ago

Do not use this service. They charge large, unexpected fees, repeatedly overdrafting my bank account even after it was closed. They then added *** fees on top of that. Their customer service is poor and failed to resolve any of the issues I reported.