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National Bankcard
- Finance
About this business
As a small buisness owner, I did research and found National Bankcard was slightly lower than others. I was told I would not be charged until we would take our first payment. Low and be hold, we were charged. Tried to get it resolved, said they fixed it. Again we charged. Tried to have it fixed once again and to no avail they lied and failed. There was also some fees that were never brought to our attention. Until finally we went line by line of our bill, on the phone with their customer service. It was found that they had m... read more
Business response:
We apologize for the inconvenience that this merchant experienced. We have refunded the merchant $377.26 for their processing fees.
I own a small business and when I saw an ad for this company via ******** I decided to find out more. In the minutes following after I filled out my information online the phone rang and it was an agent from National Bankcard (nevermind the message indicating that I would be contacted via e-mail or text though nevermind that), I proceeded to give further information about my business and myself but when she got to asking about my social security number I asked why she needed that information. She stated that I needed to be a... read more
Business response:
In order to apply for a merchant account we need to validate the identity of the applicant on the application for security purposes. We do this by cross referencing the social security number with the other information entered into the application. We apologize for the inconvenience. We also apologize if the representatives were not more professional on the call. If this was the case this is completely out of character for our team and we apologize.
I went with this company for my credit card customers because they had good reviews and the sales rep promised me everything I wanted to hear. I was told my funds would be in my account within 48 hours and it's been two weeks and my account is still on hold. I have been dealing with 5 different people at the company and non of them have been able to help me. I have sent numerous emails and have left several voicemails all for them to go unacknowledged. I have been told several times that my business is not needed both by a m... read more
Business response:
We apologize for experience merchant had when opening account. Limits were increased to $10k per month with a high ticket to $3k per ticket.
I signed on with National Bankcard on February *, 2017. On February **** I processed my first two transactions totaling over $6,300.00 from the same customer. Within a few days I was informed they needed a copy of the invoice I charged my customer with, I immediately sent the invoice to them. I called within a few days to see where my funds were, one of there risk management people told me I should have had the customer sign the invoice which I responded they signed the pad approving the charge, and as the business owner he ... read more
Business response:
We apologize for the inconvenience. The funds have been released. Thank you for your patience.
I opened an account for CC processing 2 weeks ago with National Bankcard and they are the worst Bank to deal with , first I'm been over charged , getting charge back from my account and its been 3 days of calling the bank customer service all i got is the running around they put me on hold for over 30 minutes each time i called or they give me another number to call and when i do call the number i get a message the office is closed and today i called to get answer for my question it got worst the hanged up on me twice , i th... read more
Business response:
We overnighted the merchant a check for $47.00, changed their rate structure to be more efficient for their business type, and told the merchant that we will call him on February *** to check to make sure he is happy with the new rate type and if he is not happy we will send him a full refund check and allow him to close his account at no cost.
This company National Bank Card is a horrible company to do business with. They will lie about their rates, processing, deposits, and service. They will hold funds for weeks and not refund your customers either. They have a huge negative review and actually hire people to post positive reviews. Phil H***** also lied about them not using 3rd parties to process their cards and then they will sell your information.
Business response:
We spoke with the merchant and requested to have their funds released. The funds have been released. We apologize to this merchant for their experience. The merchant ran sales that were collectively higher than the amount they were approved to process. Had the communication between agent and merchant been better from the beginning we may have been able to avoid this outcome. Again we apologize for any inconvenience this may have caused the merchant and the funds have been released.
What this company is doing is borderline illegal. They have held up mine and several of our customer's money now for 2 weeks not only does this hurt my business financially, but I also have had customers threatening me because I can not ship and National Bank Card refuses to release their money. My next steps are to file with the Better Business Bureau, Attorney General and seek legal advice. Think twice before using National Bank Card. After 2 weeks of National Bank Card giving me the run around and false hope they cancelle... read more
I purchased a credit card terminal from their website without an account. Unfortunately my bank no longer accepts the specific brand and asked for a refund. I spoke to three different representatives who all told me they don't sell terminals online, only through representatives on the phone. I called about 10 times and was hung up on about 5 times. How can I purchase something through their website if they don't sell anything online. They also need to update their contact information, the two customer service numbers i calle... read more
I recently signed up with National Bankcard to have this company handle my credit card processing for my business. While speaking with their sales person she explained the fees involved for them to process the credit cards I accept for my services. The per charge processing fee was low compared to others that I had looked at. I previously had an account with Square and their fees were significantly higher (percentage of charge) than what National Bankcard was charging. Being aware of this, numerous times (at least 3 from mem... read more
Business response:
**** we apologize for any inconvenience you had using our service. Your merchant account has been closed and as a reminder we do not have a cancellation fee so you will not be charged anything going forward. We do send merchants a card reader at no upfront cost when they sign up with us and we explain to each merchant that the card reader must be returned when their account is closed. The admin that setup your account explained this to you on your welcome call. As a courtesy you can keep the card reader, you do no need to re... read more
Frequently asked questions about National Bankcard
How is National Bankcard rated?
National Bankcard has a 4.9 star rating with 7,849 reviews.
When is National Bankcard open?
National Bankcard is open now. It is open 24/7.